Introduction

Air Casablanca Heating & Cooling (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS or phone. By using our website or providing your information, you consent to the practices described below.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and any details you provide when requesting service or contacting us.
• SMS Consent Data: When you opt in to receive text messages from us, we collect your phone number and consent status. We do not share this data with third parties for marketing purposes.
• Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Service Information: Details about your HVAC system, repair history, and service preferences.

How We Use Your Information

We use your information to:

• Provide HVAC services, estimates, and customer support.
• Send you service reminders, appointment confirmations, and follow‑ups via SMS or email (only if you have opted in).
• Improve our website and customer experience.
• Comply with legal obligations.

SMS Communications (Text Messages)

By providing your mobile phone number and checking the opt‑in box, you agree to receive text messages from Air Casablanca Heating & Cooling. These messages may include:

• Appointment reminders and confirmations.
• Service updates and technician arrival notifications.
• Promotional offers and maintenance reminders (only if you have consented).

Message frequency: Varies based on your service needs and preferences. Typically, we send 2‑10 messages per month.

Message and data rates may apply. You can opt out at any time by replying STOP to any text message from us. For help, reply HELP or contact us at (843) 467-4800.

Mobile opt-in data and consent will not be shared with third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

We do not share your SMS consent or phone number with third parties for marketing purposes. Your information is used only to provide the services you have requested and to communicate with you as described.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to have it removed.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw your consent for SMS or email communications.
• Request a copy of the data we hold about you.

To exercise these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your SMS consent, please contact us at:

Air Casablanca Heating & Cooling
Phone: (843) 467-4800
Email: aircasablancasales@gmail.com
Address: Myrtle Beach, SC 29579